Sunday, March 14, 2010 A Client Made My Day and I Made Her Day
Today is Saturday a day when I am generally not in the office and when I am there I don't answer the phone. However, today I was in the office and answered the phone. A small business owner client called who is on my annual Business Advantage & Protection Plan, (BAPP).
She had a question about a troubling employee. I answered her question in about 15 minutes and proceeded to say goodby. It was at that point that my client made my day.
She thanked me and thanked me over again. Not only for being available but for the advice. She thanked me for the peace of mind of knowing she can call and not receive a bill for every little question. Clients on the BAPP not only receive their minutes updated annually, I remain their agent for service of process, but they can call with their questions during the year.
This is being a lawyer at it's best. Helping someone at that crucial time and giving them peace of mind. |